Typical jobs across Anchorage Municipality

The calls we handle most often: what homeowners notice, what our technicians do, and what to expect.

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6 job stories

Typical job

What homeowners notice: After a cold spell, the owner of a two-storey house notices a damp ceiling below a bathroom and no water at one kitchen tap. When the house warms, water begins to run down the wall behind the kitchen cabinets and out at the floor line.
What we do: The main is closed at the house and the lines are drained at the faucets. The crew reads the wall with a moisture meter, opens a small access point where the reading is highest and finds the split on the cold-side supply. The wet bottom plate and the insulation in that bay are removed, and air movers are set into the cavity while a plumber is booked for the repair.
What to expect: The framing reaches its reference readings over several checks, the record with photographs and readings is handed over in writing, and the plumber repairs the line on a separate visit before the wall is closed.

4-5 hours typical visit

Typical job

What homeowners notice: During a heavy rain the power fails, and the sump pump in the basement stops. The pit fills, water spills across the concrete floor and reaches the bottom of the stored boxes along one wall.
What we do: The crew confirms the power is off at the panel before it goes near the pit. Standing water is pumped from the floor and the pit, the stored boxes are lifted onto dry surfaces and their contents are listed. The float and the discharge line are checked, the bottom of each wall is read with a meter, and the basement is dried in place.
What to expect: The concrete and the lower framing reach the reference readings, the boxes that stayed dry are kept and those that did not are listed for the insurer, and the owner is advised to have the pump and a battery backup checked by an installer.

5-6 hours typical visit

Typical job

What homeowners notice: The owner of a house with a crawl space finds a soft spot in the living-room floor near the outside wall. The floor is cold, and a musty smell comes up through the floorboards after a heavy thaw.
What we do: The crew enters the crawl space after confirming the power is off where wiring runs along the joists. Meter readings show high moisture in the joists and sill under the soft spot, with water standing in the low corner. The soaked insulation is bagged and removed, the ground cover is checked for tears, and the joists are dried while the vents are inspected.
What to expect: The joists reach their reference readings over several visits, the ground cover and vent problems are written into the record for a contractor, and the owner has the photographs, the readings and the list of removed insulation for the insurer.

6-8 hours typical visit

Typical job

What homeowners notice: A braided supply hose on a washing machine on the upper floor splits during a spin cycle. Water runs under the machine, through the subfloor and into the ceiling of the room below, where a stain begins to spread.
What we do: The supply valve is closed by the owner before the crew arrives and the machine is unplugged. The crew measures the subfloor and the cabinet base at a grid of points, and lifts the floor covering where the water has gone through. The ceiling of the room below is opened at one small point to read the joists, and the wet insulation there is removed.
What to expect: The subfloor and the joists dry to their reference, the ceiling is left open until the readings allow it to be closed, and the record notes the failed hose and its position for the insurer and the plumber who fits the replacement.

3-4 hours typical visit

Typical job

What homeowners notice: After a warm afternoon in winter, the owner of a house in Eagle River sees a brown ring on the top-floor ceiling near an outside wall. A drip starts in the same corner the next morning.
What we do: The crew checks the attic side first, where the insulation is dark and damp along the top of the outside wall. Meltwater that had refrozen at the eave is traced back to the entry point. The wet insulation is removed from the affected bays, a section of the ceiling is opened to read the wall cavity, and air movers are set into the attic and the cavity.
What to expect: The wall cavity and the top plate reach their reference readings, the entry point at the eave is written into the record for a roofer, and the owner has the photographs and the readings for the insurer before the ceiling is repaired.

5-6 hours typical visit

Typical job

What homeowners notice: The owner of a house sees grey water coming up through the basement floor drain and smells sewage in the room. The toilet upstairs begins to gurgle when the basement tap is run.
What we do: The household is asked to stop using the drains and the room is closed. The crew wears protective equipment, opens the cleanout with the water under control and finds the blockage in the house drain. Standing water is removed, soaked pad and the lower drywall at the floor are taken out, and the hard floor and the walls are disinfected before drying. A plumber is called to clear the house drain and the crew's record notes the time and the drain involved.
What to expect: The drain is confirmed clear before the room is dried, the readings reach the reference, and the owner has a list of the discarded items and photographs for the insurer, along with the plumber's written scope.

5-7 hours typical visit

Call and tell us what you see. We will tell you what it likely is and what it usually costs before anyone drives out.